Shipping policy

1) Where do you ship to and from?

We offer free delivery! We produce all our goods at our factory in China and send them directly to our customers in US, CA, AU & NZ. Below are the shipping times for the countries we ship to:

2) Do you provide a tracking number?

Yes. We will upload the tracking number and email you a shipment confirmation as soon as your item is dispatched. Please note that if you have multiple items in your order, we may ship them separately due to different warehouse locations. In that case, you will receive a tracking number for each individual package.

3) Why can't I track my order using the provided tracking number?

Please note that the tracking information you receive can sometimes only be tracked after 3-4 working days. This is because the item is still being processed by the carrier and was not immediately scanned and/or updated in their system. If this happens, you can re-track at a later time.

4) How quickly do you ship?

Orders are usually dispatched within 1-3 working days after payment (weekends are not considered working days). We do our best to ship as quickly as possible and will update you with tracking information as soon as the item is shipped.

5) I have entered the wrong address, help!

Please contact us within 48 hours if you need to change an incorrect address. We may not be able to change your delivery address after the 48 hours have expired

6) What if my item gets damaged, lost or stolen in transit?

We are fully responsible for any damages or theft that occur before your package gets delivered. We will provide a replacement package at no cost to you for any item that gets damaged or lost in transit.

Have more questions about shipping? Contact us!

Email us: info@wearprimelifts.com

Address: 1840, Grant Park Lane, Los Altos, CA 94024, United States.

You can also fill out our contact form here.